92ok Privacy Policy — Your Data is Safe With Us

92ok (https://92ok.ws) is an internationally licensed online gaming and Sports Betting platform. This Privacy Policy applies to the 92ok website, mobile application, and all associated services.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy. This policy is an integral part of our Terms & Conditions. We are committed to keeping your personal information secure at all times and using it only for the purposes set out in this policy.

This Privacy Policy may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

We collect various types of information when you register and use 92ok's services. The table below outlines what we collect and why:

92ok uses your data only for specific, legitimate purposes. We ensure full transparency in every use of your information. The key uses are listed below:

• Your identity information is used to create, verify, and manage your account.
• Financial information is used to process deposits and withdrawals.
• To personalize your gaming experience and send you relevant promotions.
• To resolve technical issues and provide customer support.
• To prevent fraud, money laundering, and illegal activity.
• To meet legal obligations and comply with regulatory authority directives.
• For analytical purposes to improve our services and develop new features.

We never sell or share your data with third parties for marketing purposes. You can opt out of marketing communications at any time.

92ok never sells your personal data to third parties. However, data may be shared with specific third parties in the following limited circumstances:

• Payment Providers: To process transactions with payment services such as bKash, Nagad, and Rocket.
• KYC Services: With authorized third-party verification services for identity verification.
• Legal Authorities: Mandatory disclosure when required by a court order or government directive.
• Security Services: With authorized technology partners for fraud detection and prevention.
• Game Providers: Limited data shared with licensed game providers to ensure a seamless gaming experience.

Cookies and similar tracking technologies are used on the 92ok website and app to enhance your experience. Cookies are small text files stored on your device that retain information about your visits.

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Collects anonymous data to monitor website speed and performance.
• Functionality Cookies: Used to remember your preferences, language, and gaming settings.
• Marketing Cookies: Used to show promotions tailored to your interests. You can turn these off at any time.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features of the platform.

92ok retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, some data may be retained to meet legal and regulatory obligations.

• Financial transaction records: minimum 5 years.
• KYC verification documents: 5 years after account closure.
• Gaming history & logs: 2 years.
• Communication records (support tickets): 2 years.
• Marketing preferences: deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized for analytical purposes.

Every 92ok member has specific rights over their personal data. We respect these rights and process all requests within 30 business days.

• Right of Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can opt out of your data being used for specific purposes.
• Right to Portability: You may receive your data in a structured, portable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.

92ok uses industry-leading technology to keep your data secure. All information stored on our servers is protected with AES-256 encryption, and all communication with the website and app is secured via TLS 1.3 protocol.

• SSL/TLS encryption — all data transmissions are secured.
• Two-factor authentication (2FA) — an added layer of security for your account.
• 24/7 security monitoring — unusual activity is detected immediately.
• Regular security audits and penetration testing.
• Data backups — regular backups stored on secure, separate servers.
• Strict access controls — only authorized personnel can access your data.

92ok strictly does not collect data from or provide services to anyone under the age of 18. Age verification is mandatory at registration. If we become aware that a minor has created an account, it will be closed immediately and all collected data will be securely deleted.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We are available in Bengali, 24/7.

• Email: support@92ok.ws
• Live Chat: Click the green icon at the bottom right of the website.
• Help Center Find answers to common questions on this page.

We take every complaint seriously and aim to provide an initial response within 3 business days. Complex matters are fully resolved within 30 business days.